Last Updated: January 2025
Introduction
Manhattan Detox ("the Service") is committed to protecting the privacy of individuals who use the treatment matching services. This Privacy Policy explains how information is collected, used, and disclosed when individuals interact with the Service.
Information Collected
The following types of information may be collected:
- Contact Information: Name, phone number, and general location when voluntarily provided during a call
- Treatment-Related Information: Information about substance use history, treatment preferences, and healthcare needs shared during consultations
- Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies and similar technologies
- Call Records: Date, time, and duration of calls for quality assurance and service improvement purposes
How Information Is Used
Information collected is used for the following purposes:
- To provide treatment matching services and connect callers with appropriate treatment facilities
- To communicate with individuals about treatment options and follow up on referrals
- To improve the quality of services and train staff
- To comply with legal obligations and protect the rights of the Service
- To analyze website usage and optimize user experience
Information Sharing
Information may be shared with:
- Treatment Facilities: Information necessary to facilitate treatment placement is shared with partner facilities when a referral is made
- Service Providers: Third-party vendors who assist in operating the Service may have access to information as needed to perform their functions
- Legal Requirements: Information may be disclosed when required by law, court order, or government regulation
Personal information is never sold to third parties for marketing purposes.
Data Security
Appropriate technical and organizational measures are implemented to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.
Cookies and Tracking Technologies
The website uses cookies and similar tracking technologies to:
- Analyze website traffic and usage patterns
- Remember user preferences
- Improve website functionality
Users can control cookie settings through their browser preferences. Disabling cookies may affect website functionality.
Third-Party Links
The website may contain links to third-party websites. This Privacy Policy does not apply to those external sites, and the Service is not responsible for their privacy practices. Users are encouraged to review the privacy policies of any third-party sites visited.
Children's Privacy
The Service is not intended for individuals under 18 years of age. Personal information is not knowingly collected from minors. If it is discovered that personal information from a minor has been collected, it will be promptly deleted.
New York Privacy Rights
New York residents may have specific rights regarding personal information, including the right to:
- Know what personal information is collected
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
For more information about New York privacy resources, visit oasas.ny.gov
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practices or legal requirements. The "Last Updated" date at the top of this policy will be revised when changes are made. Continued use of the Service after changes are posted constitutes acceptance of the updated policy.
Contact Information
For questions or concerns about this Privacy Policy or data practices, please contact Manhattan Detox at:
Phone: (332) 289-0072
Location: New York, NY